Shipping policy
Shipping Policy
Last updated: [01.01.2025]
Thank you for shopping with Ecocotton. We strive to deliver your orders quickly and safely. This Shipping Policy applies to all orders placed through our online store and covers shipments within the United States, Canada, and international destinations.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation (excluding weekends and holidays). During high-demand periods, processing times may take slightly longer.
Shipping Locations
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United States orders are fulfilled from our U.S. warehouse:
EGM TEXTILE LLC
11417 Irving Park Road (IL-19), Suite B-9-3
Franklin Park, IL 60131-3882, USA
Domestic Shipping (U.S. Orders)
We offer the following shipping options within the United States:
- Standard Shipping (1–5 business days)
- Free Shipping for orders over $150 USD
Orders are shipped via UPS, USPS, or FedEx depending on your location. Tracking information will be provided once your order has shipped.
Tracking Your Order
Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking updates to appear.
Delivery Issues
If your package is marked as delivered but you did not receive it, please first check with your neighbors or building management. If it cannot be located, contact us within 7 days of the marked delivery date at info@ecocotton.co.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- We currently do not offer same-day delivery services.
Order Changes & Address Corrections
Please double-check your shipping address during checkout. Address changes after dispatch are not guaranteed. If you need to modify an order, contact us within 12 hours of purchase.
Contact Us
For any shipping-related questions, please contact us:
📧 info@ecocotton.co📦 EGM TEXTILE LLC, Franklin Park, IL 60131-3882, USA